PERISHER SNOW HOLIDAYS GENERAL TERMS & CONDITIONS

DEPOSITS

A deposit of 50% of the total booking is payable within seven days of making the booking. On receipt of a deposit, written verification of the booking will be forwarded. If the deposit is not paid within seven days, the booking will be automatically cancelled.

BALANCE

The balance of the total booking is due 60 days prior to arrival. For bookings made less than 60 days prior to arrival the full balance is due at time of booking. Failure to send the balance by the due date will result in cancellation of the booking.

AMENDMENTS

Amendments will only be accepted from the person whose name the booking is in. Booking confirmations will only be sent to the same person. All changes to the original booking once the deposit has been received will attract a $60 amendment fee per change including GST, to cover the cost of administering amendments.

CANCELLATIONS

All cancellations must be advised in writing.

• For Accommodation bookings only:
  If a cancellation is notified 60 days or more prior to arrival, a refund of any deposit will be made, less a cancellation fee of $120 per adult and $60 per child to cover fees imposed by the property booked. For cancellations less than 60 days prior to arrival all moneys paid are forfeited.
• For all Hire, Lesson products and/or Lift Ticket bookings only:
  A total cancellation fee of $53 will be charged for bookings cancelled within seven days of arrival. For cancellations within 24 hours of arrival all moneys paid are forfeited.

DISHONOURED CHEQUES:

Incur a fee of $40.

TRAVEL INSURANCE:

Perisher Snow Holidays strongly recommends travel insurance and WILL NOT be held responsible for costs, loss of deposits and payments made or other fees incurred due to cancellations resulting from unforeseen circumstances, medical conditions or changes to travel plans.

APARTMENT BOOKINGS CREDIT CARD BOND & CONDITIONS:

All bookings into self-contained apartments will attract a credit card bond at the key collection point. This will be applied to any damage, breakages or loss to the property including lock and key replacements.

This will also be applied to any additional costs of cleaning the premises if they are not left in good condition.

All breakages must be compensated. The agent has a right to inspect the property at any time during your occupancy. Should your party exceed the numbers booked you are liable for immediate eviction.

VOUCHERS:

Please bring your booking confirmation and any prepaid transport or transfer vouchers with you. Vouchers will not be replaced if lost or stolen and are non-refundable and non-transferable. If you cannot present your voucher, you may be charged for replacement tickets/ski hire etc. Refunds will ONLY be given on return of original vouchers to Perisher Snow Holidays.

REFUNDS

Refunds will not be given on no shows, or any components of a prepaid package (accommodation, lift tickets, lessons, ski hire, meals etc) which are not utilised.

FOR ALL LESSON PRODUCTS AND/OR LIFT TICKET BOOKINGS ONLY:

A "Snowcheck" may be issued in the case of an injury or medical condition preventing Guests from making further use of a Multi Day Lift Ticket, Skitube Only, Snowsports or a Season Pass during the current winter season. For further details please contact Guest Services on 1300 655 822.

BEST DEAL GUARANTEE

1. We guarantee that when you purchase your More Snow For Your Dough Package before 16 June 2010 you’ll receive the best deal of the season. If the price drops for the Equivalent Package during the 2010 winter season we’ll match it.
2. 'More Snow For Your Dough Package' means one of the More Snow For Your Dough Packages as advertised in The Station 2010 brochure, 2010 Perisher Snow Holidays brochure, on www.thestation.net.au, or www.perisher.com.au
3. 'Equivalent Package' means the exact same package at The Station, with exact same arrival and departure dates, refund and payment policies, accommodation type, number of guests, package inclusions, number of nights and same lift tickets for the same number of days as the Original More Snow For Your Dough Package booked by the client.
4. The Equivalent Package must be available to the general public through www.thestation.net.au, www.perisher.com.au or Perisher Snow Holidays.
5. The Equivalent Package rate must be available to all travellers and does not apply to award redemptions or group rates.
6. Documentation of the lower priced Equivalent Package will be required to be provided by the client.
7. Guarantee does not apply where rates are shown in error.
8. The Client must contact The Station Reservations in writing detailing the Equivalent Package at least 5 days prior to their arrival date in order to qualify for the Guarantee.
9. Guarantee may be amended at any time without notice.
10. Does not apply to rates offered without the specific accommodation and location being disclosed until after the customer completes the reservation.
11. We reserve the right to limit sale quantities to retail quantities.

BEST PRICE GUARANTEE

1. If you find a lower price for an Equivalent Package within 72 hours of making your reservation, we will beat it by 5% and refund you the difference or cancel your reservation without penalty.
2. 'Equivalent Package' means the exact same package, arrival and departure dates, refund and payment policies, accommodation type, property, quality level, number of guests, package inclusions, number of nights and same lift tickets for the same number of days as the Original Package booked by the client.
3. Accommodation property must have availability for the Equivalent Package at the price quoted at the time of presenting the competitor quote.
4. The Equivalent Package rate must be available to all travellers and does not apply to award redemptions or group rates.
5. Does not apply to rates offered without the specific accommodation and location being disclosed until after the customer completes the reservation.
6. Does not apply where rates are shown in error.
7. Documentation of the lower priced Equivalent Package will be required to be provided by the client.
8. Claim must be made in writing.
9. Guarantee may be amended at any time without notice.
10. We reserve the right to limit sale quantities to retail quantities.

LAST MINUTE MYSTERY DEAL CANCELLATION POLICY:

No cancellations or changes. Cancellations or changes to bookings for this offer will not be permitted for any reason. Once confirmed, a booking cannot be refunded or altered in any way.

Perisher Privacy Policy

The Perisher Privacy Policy Statement sets out our policies on the management of personal information and can be viewed at www.perisher.com.au

All prices and services, terms and conditions are subject to change at the proprietor’s absolute discretion. All prices include GST. Perisher Blue Pty Limited ACN 061 232 488 ATF Snow Trust ABN 29 420 214 757