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Employment

Code Of Conduct

Perisher Blue's Code of Conduct provides guidelines for managers and employees of Perisher Blue in the performance of their duties. A full copy of the Code of Conduct is distributed with employment offers.

The Code of Conduct is relevant whilst on duty, in uniform and in some cases, during personal time. All employees should read the Code of Conduct in conjunction with their terms and conditions of employment and the staff handbook.

Personal Responsibility

In order to achieve Perisher Blue's vision of providing guests with world class facilities, it is vital that professional attitudes and behaviour are promoted by all staff.

Managers and Supervisors will:

  • Reinforce Perisher Blue's commitment to the highest standards in business and professional ethics;
  • Respect every employee's dignity, rights, freedom and individual needs;
  • Provide a working environment that is enjoyable, safe, challenging and rewarding;
  • Recognise the work of each of their employees;
  • Obey the law;
  • Ensure every employee has a copy of, or access to a copy of, all relevant company policies.

Employees will:

  • Treat guests, the public and fellow employees with honesty, courtesy and respect;
  • Maintain the confidentiality of all guests, the company or other parties;
  • Perform all duties to the best of their ability;
  • Perform their job in a safe, responsible and effective manner;
  • Ensure their personal, business and financial interests do not conflict with their duty to Perisher Blue;
  • Read, understand and work within Perisher Blue's policies, procedures and rules;
  • Ask for a copy of all relevant policies from their supervisor or manager.

Alcohol and Drugs

Perisher Blue is committed to maintaining a drug free workplace. Consumption of alcohol that may affect public relations, safety in the workplace, or the safety of guests and other staff, or which may violate State drinking and driving laws, is unacceptable. The consumption of, or being under the influence of alcohol whilst on duty and/or travelling on Skitube may result in dismissal.

Abuse of alcohol and drugs can impair employee judgement, which may result in increased safety risks, employee injuries and poor decision making. Alcohol and drug testing is performed by random selection, post-accident and on reasonable suspicion.

Illegal drugs are unacceptable at all times. The consumption, sale of, or being under the influence of illegal substances whilst on duty, or on company property will result in dismissal and may be dealt with by the Police. Where prescription drugs are involved, employees must ensure that safety in the workplace is not affected and that any potential performance impairment is properly managed.

Behaviour

All employees must behave in a polite, respectful, cheerful and helpful manner towards guests and other staff at all times.

Customer Service

Our customers, the experience we provide for them and the memories that they take away, determine the success or failure of our business. In dealing with our customers each of us can make an impression that will influence their experience and their memories.

All employees must ensure that:

  • Their guests feel they can relate their problems to them and will receive professional understanding in return;
  • Managers and employees deliver what they promise when they promise it;
  • Services and facilities meet guests' needs and that they function as expected;
  • Guests are made aware of the company's services and facilities and understand how they can best access and enjoy them;
  • Managers and employees use their knowledge and skills to enhance their guest's enjoyment.

Grievances

All employees should report any grievances to their supervisor in the first instance. If they do not feel the matter has been satisfactorily dealt with, they should refer the grievance to their manager. If a suitable remedy is not forthcoming, they should speak confidentially with their Department Manager or the Human Resources Manager.

NB: A copy of the formal grievance procedures can be obtained from your supervisor.

Grooming and Appearance Expectations

In order for Perisher Blue to present a positive, professional image, your personal appearance must be clean, neat and tidy at all times.

Non-discrimination

Management is committed to equal opportunity for all its employees and guests. Discrimination based on race, colour, religion, gender, age, marital status or disability is illegal. Do not discriminate against or harass anyone in the workplace.

Sexual advances or comments, racial or religious 'jokes or slurs', or any other conduct that is or may be regarded as intimidating or offensive will not be tolerated.

NB: Recruitment, promotion and other conditions of employment or career development will be based on individual merit. Unethical means of achieving performance will not be condoned or rewarded.

Smoking

Environmental tobacco smoke contains a number of airborne contaminants and employers are required to take preventative steps to ensure that overall air quality at a workplace does not endanger the health, safety or welfare of any employees.

There are designated smoking areas for staff. When on duty or in uniform you are only permitted to smoke in these areas.

Staff Passes

The staff pass issued to employees at the commencement of employment allows access to all benefits for the duration of employment. Misuse of the pass may result in dismissal and may also be referred to the Police.